Please double check that your child is wearing (non-white) socks 🧦 for the foot measurement - we’ve found that measuring bare feet can result in recommended shoe sizes that are a half to even a full size too small. (See this FAQ for more on the need for socks: )

If that’s still not working please also see our other app and measurement tips and tricks: 

Lastly, always feel free to get in touch for questions or help: 

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